I have been a negotiator for more than 35 years and a mediator and trainer for more than 20 years. The psychology of negotiations and conflict situations has always fascinated me. Especially the seemingly elusive way processes can get bogged down or change for the good. So, I have immersed myself in the relationship between (observable) nonverbal communication and unconscious behavior.
Also, by conducting research in cooperation with the University of Amsterdam. In my view this provides for new possibilities to direct and mentor processes. To make these insights useful for daily practice I developed the INSA-Method. The 10 years of practice I have with this method show it brings new possibilities for improving communications between people, preventing problems arising from misunderstanding or quick judgments.